Return & Refund Policy

Last updated: October 24, 2025

What’s returnable

We accept returns of most unused, unopened items in their original packaging. Request a return within 14 days of delivery, and ship the item back within 7 days of our approval.

Non-returnable items

• Items marked Final Sale on the product page

• Personalized/custom pieces

• Digital items or gift cards

• Items that show wear, use, or odor, or are not in original packaging

• Partial sets or items missing components

Note on handmade items: Light variations in color/placement/finish (especially on heat-sublimated mugs and aluminum ornaments) are normal and not considered defects. Colors may appear differently across screens.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email us within 14 days of delivery so we can make it right.

Please include:

• Order number

• A description of the issue

• Clear photos of the item, the inner packing, and the outer box (all sides)

Resolution options (case-by-case): replacement, exchange, or refund to original payment method.

Exchanges

Need a different item? Start a return and place a new order. 

How to start a return

Email AmourableArt@gmail.com with your order number and the reason for return. If approved, we’ll send instructions and a return address.

• Unless the return is due to our error or a covered defect, return shipping is your responsibility.

• Use a trackable service and keep your receipt; we can’t process returns we don’t receive.

Refunds

• Original shipping is non-refundable (except for our error).

• Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 5–10 business days for your bank/issuer to post it.

• If an item is returned used, damaged, or missing parts (not due to our error), we may decline the refund or issue a partial refund.

Late or missing deliveries / “marked delivered”

If tracking shows delivered but you can’t locate the package, please check with your household, neighbors, and your local carrier first. Then contact us—we’ll help review options and, if applicable, file a carrier claim. Packages lost after carrier confirmation of delivery (e.g., theft) aren’t refundable, but we’ll do our best to assist.

Order changes & cancellations

Email us ASAP with your order number. If a label hasn’t been printed, we’ll try to help. Once an order is packed or shipped, changes/cancellations aren’t possible.

Holiday timing

We pack and ship in batches during each store window. Carrier timelines vary and can extend during peak season (Hanukkah/Kwanzaa/Christmas/New Year). 

Where we ship

We currently ship within the United States. For other locations, email us before ordering to see if we can accommodate.

Contact

Questions or to start a return: AmourableArt@gmail.com

Please include your order number for the fastest help.